Return & Refund Policy

Return & Refund Policy

You have 30 days after receiving your item to contact us about a return. Email NacreVale@outlook.com before sending anything back, because items sent without an approved return request cannot be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away with your order number and clear photos so we can review it and make it right.

Other returns

To be eligible, an item must be in the same condition you received it, unused and in its original packaging. Personal care goods, such as beauty products, and sale items are generally not returnable unless they arrive damaged, defective or incorrect.

Refunds

Once we receive and inspect an approved return, we will tell you whether the refund is approved. Approved refunds go back to the original payment method within 10 business days; your bank may take additional time to post it.

Questions? NacreVale@outlook.com